All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: 11103 TRINITY BOULEVARD, Trinity, 34655

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute: Patient Account Rep

The Patient Account Representative is responsible for maintaining patient accounts by assisting Physician staff and the Central Billing Office to resolve issues related to Revenue Cycle. The Patient Account Representative may provide training to the Physician practices to facilitate resolution of patient accounts by training about insurance companies, government agencies and patients in the payment for services that have been provided. The Patient Account Representative will respond to questions, research discrepancies and insurance denials while following Florida Hospital policies and procedures for billing and account management.

The value you’ll bring to the team:

• Work with offices to resolve billing tasks to prepare claims for submission to insurance companies
• Work directly with the Physician practice and/or patient to get a claim processed and paid
• Review and assist Physician office and Central Billing Office with appeals of unpaid and denied claims
• Work tasks related to RTE and claim denials to find resolution and obtain payment
• Verify patients' insurance coverage through eligibility system, contacting patient or calling insurance company

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Demonstrated effective communication and interpersonal relation skills
• Demonstrated computer experience using word processing and data entry software
• Must be able to type 40 wpm and know 10 key by touch
• Previous insurance billing experience
• Previous collections work experience in a physician office setting
• Strong understanding of bundling issues, modifiers, medical necessity guidelines and physician office billing
• Proficiency in Medical Terminology
• Solid understanding of all Federal and local regulations by payer
• Previous customer service work experience
• Problem Solving Skills and Attention to Detail
• High School Diploma or Equivalent
• 1 years’ experience working in health care or completed a certificate or degree from a medical billing program
• Experience working with ICD-9, ICD-10 and CPT coding
• Insurance and A/R experience specific to eligibility, authorizations and claim denials

Preferred qualifications:

• Associates Degree; NextGen, Cerner and Athena Software experience preferred